Rick Barrera Style
Rick Barrera’s clients have attested that his speeches and group sessions give them the tools and inspiration to "raise the bar" when it comes to taking care of customers. Barrera’s personal style and group approach emphasizes raising a sales staffs' and managers' own personal goals and expectations, which will clearly benefit them as well as the company. Barrera’s style emphasizes audience engagement to capture their interest and stimulate their thinking to spur greater sales that focus on providing customer satisfaction.
Rick Barrera Focus
How brands are really built and offers practical advice you can use to immediately differentiate your products, services and company. Overpromise and Overdeliver shows you how to differentiate your brand and your customer service by designing and managing the appropriate Product, System and Human TouchPoint interactions in the appropriate blend for your customers. The necessity for companies to redesign their systems and processes to permit flexibility, innovation and speed. Your team will learn practical, action-oriented steps to capitalize on key trends driving the future of management, marketing, sales and customer service delivery. Redesign our organizations to ensure that customers continue to have access to gratifying human interaction.
Rick Barrera Topics
Branding and customer loyalty, innovations in customer service, Creating untold wealth by unleashing the value of Intellectual Capital
Rick Barrera Engagements
General Motors, Tivo, Google, Abbott Labs, American Express AutoZone, Bayer, Caterpillar, Eastman Kodak Company, IBM, Intel, Intuit, Lexus, Merrill Lynch, Verizon, Wells Fargo
Rick Barrera Before Current Career
Founder and CEO of Rick Barrera and Associates.
Books written by Rick Barrera
Non-Manipulative Selling Collaborative Selling Dollars Sense of Exceptional Service Delivery Overpromise and Overdeliver: Secrets of Unshakable Customer Loyalty
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