For
twenty years Andy Cohen has been igniting imaginations and spurring
innovation for companies like American Express, AOL, Charles Schwab,
L'Oreal, Club Med and Clorox, picking up branding and marketing awards
and even a coveted Clio award for his work. His approach? Fascinatingly
enough, it is based on Cohen's expertise not only in marketing, but
in magic.
It
sounds out-of-the-box because Cohen's business lessons, which use magic
as metaphor, are most certainly unconventional. In a skillfully woven
fable, Cohen clearly illustrates how challenging conventional beliefs
and connecting with an audience have a real and valid place in today's
thriving companies. Follow the Other Hand (St. Martin's Press,
hardcover, October, 2006) combines a compelling story with business
case histories that show how to stimulate growth and profit by letting
ideas thrive and grow in all kinds of companies -- from the fictional
company at the heart of Cohen's story to real-life businesses like OnStar,
Starbucks, JetBlue and Jones Natural Soda.
The
main character in Cohen's story, Jonathan West, is faced with the challenge
of growing a family business as importers of olive oil. A colleague
suggests a session with Merlin, a magician who slowly reveals that the
secrets behind his famed magic tricks are the same ones that drive business
forward. They are:
-Think differently.
-Build trust with your customer
-Develop an innovative brand that gets recognized
-Make creative business solutions happen
-Discover your competitive edge
Each
of these steps will open the door to a company that sees itself more
clearly and recognizes the value of looking at problems in new and different
ways.
"To
survive today," writes Cohen, "you must be able to come up
with more than just great ideas; you also need to be able to produce
ideas on demand. To accomplish that task you have to explore new ways
to innovate."
Andy
Cohen is founder of advertising agency Exposed Brick and marketing think
tank AC. He has generated over $1.5 billion in direct sales for his
Fortune 1000 clients, is frequently invited to speak on marketing, innovation,
brand advertising, and change management, and serves on the adjunct
faculty at NYU and Duke CE. In May, he shared the stage with Tom Peters
and Seth Godin at the World Innovation Conference in New York.